One of the biggest worries amongst workers when it comes to adopting an RPA solution is that it will make their job redundant. Technology is gradually tightening its grip on almost every industry, with a growing demand for automation processes to help drive businesses forward and keep them competitive. However, this has made some businesses sceptical about adopting Robotic Process Automation (RPA) for fear of alienating their workforces.
Understanding how you can bring together employees with an RPA solution could be the answer to a successful adoption of automation technology. Robiquity explain more about the role of people in Robotic Process Automation.
Bringing people and automation together
Embracing automation technology can do wonders for your business, but getting employees on board with this concept can be tricky. Having top technology in place could be crucial for the success of your business, but without the right people behind it, it won’t work effectively.
Staff with technical abilities or industry-specific knowledge, as well as great communication skills, could be the answer to onboarding your new RPA solution and making sure others understand it. Change management is key here, particularly during the deployment of RPA, to make sure everyone has the awareness and motivation to get the solution off the ground.
It can be helpful to make sure your employees really know what automation can do for the business, whether it’s through a workshop or introduction session.
Remembering the importance of human employees
Putting people at the forefront of your RPA solution can be the best way to achieve the results you need. At the end of the day, it is your employees that drive the business forward and RPA is there to help them do it better. Being able to scale up your RPA solution as your needs change or increase is so important, and it’s where many businesses struggle.
Having the right people there to drive this scalability and understand its benefits means you can continue to get more out of your solution, without losing sight of your people.
Communication is key
RPA is often viewed as a specialism, and it can be off-putting to a lot of employees who may think it’s too technical. Many employees who favour traditional ways of working can be wary about leaving their comfort zone to get involved in something new, which is why communication throughout the business is essential.
From the CEO or business owner to the newest or junior staff members, RPA must be talked about and introduced in a way that emphasises the importance of having people behind it. Simply put, an RPA solution cannot run with people, and many employees won’t yet understand that.
By communicating the importance of your workforce in adopting Robotic Process Automation, you can help to drive a better engagement with the solution which in turn will benefit everyone and the business itself.