The customer journey in today’s world has so many touchpoints. A business needs to ensure it is equipped to provide
You might already have the talent and skills needed for embarking on a career in insurance without even knowing it.
Live chat is an important part of any successful customer service plan. A growing number of customers prefer live chat
Video has always been a powerful marketing tool, but more so in this contemporary digital age where netizens worldwide simply
Live tech support is vital for global companies. According to Tech Live Connect, companies with a presence around the world
Good customer service is based on a basic fundamental principle: Meeting customer needs efficiently and effectively. While that underlying concept
The newest trend in call center technology is the cloud. The global market for private cloud services is increasing rapidly.
For 33% of marketers, targeted content delivery tends to be among their biggest challenge when looking to improve lead nurturing,
Developing successful agile innovation methods can drive companies to great new heights. Wanting to avoid digital disruptions and enable better
Banks and other financial institutions are facing threats on multiple fronts. In addition to the typical challenges in this cutthroat