By 2020, more than 80 percent of businesses are expected to be on the cloud. But while uploading sensitive data onto the web might face some controversy, there’s another major cloud tool that businesses should be utilizing, if they aren’t already. Cloud-based VoIP phone systems offer a number of solutions to help businesses, and particularly those in the service industry, improve their workflow.
Keep reading to learn four major benefits that your business could be benefiting from by adding a VoIP system.
A Personalized Approach
One of the biggest ways that service businesses can benefit from a VoIP system is by gaining the ability to offer customers a personalized approach.
With a VoIP cloud phone, you can instantly store data about each individual client you contact. Besides their name and phone number, you can track call histories and read messages from the customer. When they call, you’ll instantly remember who they are, recall past business experiences and be prepared to offer them an individualized conversation that makes them feel as though they are your most important customer.
Improving your customer service should always be top of mind. Studies show that customers who are unhappy with a company’s customer service are four times more likely to buy from a competitor.
The Ability to Work on the Go
When you work in the service industry, odds are that you spend a lot of time outside of the office. Maybe you travel to source new markets or attend conferences. You might shuttle from one of your company’s locations to the next, or perhaps visit storefronts. Meetings with clients or suppliers are probably also a weekly occurrence for you.
With a traditional office phone, you’re only able to access it to make calls or check messages when you’re seated at your desk. You can use a cell phone when you’re on the go, but then you’re juggling two phone numbers, two call histories, two voice mails, etc.
But with a cloud phone system, you can take your office phone with you wherever you go. Answer calls at your desk, check voicemails while you’re grabbing a coffee and reference your call log in a meeting with a client.
Better Insight Into Your Team
The benefits of a VoIP phone system aren’t just related to how you contact your customers, you can also use this technology to better manage your teams.
You can use your cloud phone system to chat with team members sitting across the office, or catch up while you’re on the go. When you’re on the call with a client, you can instantly add members of your team, even if they’re working from home that day. You can also use your cloud phone to track your team’s progress and performance to look for areas you could be improving.
Improved Call Transferring
Transferring calls where they need to go is very time-consuming. And for your customers, having to struggle to talk to the right person, or getting re-routed from one department to the next, can be extremely frustrating. But VoIP features solve this problem. With intelligent call routing, you can instantly transfer each individual call exactly where it needs to go. You can also add hold music and manage your queue with just a few easy steps.
Weighing the Benefits of VoIP
From call transferring to team management to a personalized customer approach and the ability to work from anywhere, VoIP cloud phones offer a number of benefits. Upgrade your outdated office phone system today to see how much of a difference a VoIP phone could make for you.