Whether you are running a historic medical clinic in your town or you’ve just opened a new medical center to serve your community, there’s a lot to keep in mind when you are trying to level up your quality of service.
Image: Freepik
Studies have shown that, while most people are satisfied with their physician’s attitude and service quality, nearly 20% were dissatisfied by one or more aspects of their experience. As the burden on the healthcare system and the number of patients in your clinic continue to increase, it is crucial to understand that you can boost your quality of service by adopting a patient-first approach in your business. Let’s see how below.
Invest In The Right Management Software System
One of the first aspects to take into consideration is the importance of a management software system that is created around your unique needs and goals. A management software solution can help you better manage your patients and their health records, while also safeguarding your clinic from cyberattacks and protecting the privacy of your patients.
Create A Patient Portal
Another option is to create a user-friendly patient portal. This strategy will help you create a virtual channel of communication between you and your patients, so that you can improve your interpersonal relationships and offer a much higher level of service. Through their portal, patients can book and reschedule appointments, access recommendations and prescriptions from their providers, and learn more about recommended screenings.
Consider Providing Telehealth Services
Telehealth is truly revolutionizing the healthcare industry today. Although this method of delivering healthcare became popular during the Covid-19 pandemic, it is proving to be much more than just a fad! By introducing telemedicine services, clinics around the world can now offer a wide range of benefits, including:
- Reduced costs for the clinic and patients alike
- Optimized use of resources
- Streamlined appointment booking and taking
- Streamlined prescription process
- Possibility of offering care services and consultations at a lower price
- Possibility of delivering care to patients who have mobility issues or live in remote areas.
Encourage Your Patients To Leave Feedback And Reviews
Just like in the case of any other business, you’ll need to get to know the pain points of your “customers”, as well as the problems they are trying to solve. This understanding can help you identify the areas of your clinic that need improvement, as well as your areas of strength and competitive edges.
To learn more about the pain points of your patients, encourage them to leave feedback and reviews through multiple platforms, as well as internally with a questionnaire.
Train Your Staff In Soft Skills Like Communication And Empathy
If you are running a medical clinic, the chances are that you’ve selected your personnel based on their qualification and experience. However, it is also important to evaluate soft skills and characteristics such as communication and empathy. These may seem secondary to you, but they can make a world of a difference for a patient just approaching your clinic!
Create A Patient-Centered Environment
Ultimately, creating a more successful clinic comes down to creating a patient-centered environment that gravitates around the satisfaction and well-being of your community. Be sure to involve all members of your team in this mission!
