How to Know if a Courier is Reliable – Important Factors to Consider

Along with hiring for your startup, you’ll need to consider long-term partnerships with other businesses, including a reliable courier.

Whether you’re sending customer’s parcels, medical specimens, or legal documentation, it’s essential to choose a reliable courier. There are so many courier companies out there, making it difficult and confusing to find the best one for your needs.

Packages can easily get lost, stolen, or damaged during transit if your chosen courier doesn’t take special care to look after your parcels. As a result, you can end up with unhappy customers, delayed patient diagnoses and treatments, and missing paperwork for a court case.

There are several factors to consider when trying to find a reliable courier to deliver your parcels on time and intact. We’ve covered some of the most important factors to consider below.

Reputation

Whether you’re looking for an Atlanta courier service or a courier elsewhere in the country, it’s important to take note of the company’s reputation. A great courier will have a reputation to match, provide high-quality services at reasonable prices, and take extra steps to make sure every parcel is delivered safely to its destination.

You can check a courier’s reputation by reading online testimonials and reviews from previous customers. Similarly, asking friends and relatives for recommendations enables you to find reliable and well-loved couriers to send your parcels.

Tracked or Signed Delivery Options

Another key factor to consider when sending parcels is the range of delivery options it offers. For maximum parcel safety, you’ll want to choose a courier that offers tracked or signed delivery.

With tracked deliveries, you can monitor the whereabouts of your parcels at every stage of its journey, thanks to the GPS system used by many couriers. Choosing the signed delivery option means your recipients must provide a signature to confirm they have successfully received their parcels, providing you with peace of mind after delivery.

Cost Transparency and Prices

A reliable and trustworthy courier will be upfront and honest about its costs. There should be no hidden fees, and their pricing should be clearly displayed on their website or provided upon inquiry. 

Clearly outlined rates and fixed fees provide you with peace of mind, knowing you won’t be hit with unexpected costs further down the line. It also makes it easier to budget and organize your finances  when you know exactly how much you’ll be paying for each parcel you send.

Customer Service

Part of what makes a courier great is excelling in customer service. Your chosen courier should provide a helpful service when you contact them. They should provide helpful solutions to your queries and problems and be prompt with their replies. 

For the best courier reliability, you’ll want to choose a courier that you can easily contact if you have an issue with your delivery. Ideally, they should have multiple contact channels, including phone, email, social media, and an online chatbot.