The foundation for IT service management, the efficient handling of incoming incident reports can make or break a business’ service
In most business environments, network outages are relatively commonplace. Every few weeks, something fizzes out and productivity grinds to a
Data. Whether you are a startup, a small- to mid-sized business, or a large corporation, data management can make you
Professor David Rose is an entrepreneur, author and teaches a course on tangible user interfaces at MIT Media Lab. He